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To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What do I do if I am experiencing low pressure?
Check your water line connection and the surrounding area for possible leaks. Next, give us a call during normal business hours and report low pressure for your area. 208-859-8826.
Why is my water discolored?
One of the most common causes of dirty water is the presence of Iron and Manganese in our water. These metals are naturally occuring in wells in our area. If you have oler corroded pipes in your home, this can also be the cause.
Why does my water smell like rotten eggs? Is it safe to drink?
The most common cause of smelly water is anerobic bacteria that exist in some water that react with magnesium and aluminum sacrificial anodes that come with most water heaters that produce hydrogen sulfide gas, thus causing the classic rotten egg odor. The problem is common in well water.
Please see this link to more information!
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call us at 208-440-4756 and we will help you solve the problem.
